Last updated: June 2026
To cancel an order, please contact us via email or phone. Our customer service team will respond within one business day. Orders can only be cancelled before the product is shipped. An order in “completed” or “shipped” status cannot be modified or cancelled.
A 4% bank charge may apply for cancellations due to payment gateway fees. We reserve the right to make the final decision on cancellation requests.
If you experience issues such as incorrect items or missing parts, report these on the same day of delivery by sending us an email.
Provide photos of damaged products along with the package that arrived for verification.
If the product is physically damaged on arrival or has a missing part, we will issue a refund based on the value of the missing part or the damage. We reserve the right to make the final decision on refund requests based on our investigation.
The timeline is decided by the payment gateway partner, which is usually 5–7 days.
All the products on our website are non-returnable.
We are not responsible for issues arising from improper installation or misuse. Ensure proper installation and adherence to the provided guidelines.
For cancellation or refund inquiries, reach out to our customer service team at support@pcbcupid.com