1. Cancelling an Order:
- Cancellation Request: To cancel an order, please contact us via email or phone. Our customer service team will respond within one business day. The Orders can be only canceled before shipping the product. Order in “completed” or “shipped” status cannot be modified or canceled.
- Cancellation Fees: A 4% bank charge may apply for cancellations due to payment gateway fees. We reserve the right to make the final decision on cancellation requests.
2. Refund Policy:
- Issue Reporting: If you experience issues such as, incorrect items, or missing parts, report these on the same day of delivery by sending us a email.
- Issue Reporting Procedure: Provide photos of damaged products along with the package that arrived for verification.
- Refund Issuance: If the product is physically damaged on arrival or missing part, we will issue a refund based on the value of the missing part or the damage. We reserve the right to make the final decision on refund requests based on our investigation.
- Refund Timeline : The timeline is decided by the payment gateway partner (which is usually 5-7days).
3. Return Guidelines:
- Return Process: All the products on our website are non-returnable.
4. Limits of Responsibility:
- Product Installation: We are not responsible for issues arising from improper installation or misuse. Ensure proper installation and adherence to the provided guidelines.